f 333's Privacy Policy
Your personal information is valuable to us. f 333 is always committed to protecting your privacy — no information is used without your permission.
Introduction and Scope
This privacy policy applies to all services, websites, and applications of the f 333 platform. By registering or using our services, you accept the terms of this policy. The purpose of this policy is to clearly explain how your personal information is collected, processed, stored, and kept secure.
To learn about f 333's full range of services and get to know our team, read the About Us page. This privacy policy may be updated as needed; you will be notified in advance of any changes.
This policy is written for users in Bangladesh and sets out your rights and responsibilities under applicable laws and regulations. Please read this policy carefully before using any f 333 service.
What Information Is Collected
f 333 collects various types of information to provide you with its services. This information is used only to run the platform properly, maintain security, and improve your experience.
2.1 Registration Information
We store the information you provide when creating an account. This includes:
- Full name and date of birth (for age verification — service is for users aged 21+ only)
- Mobile number and email address
- Residential details
- National ID card or passport information (for identity verification)
- Username and password (stored in encrypted form)
2.2 Transaction Information
Records of transactions made through bKash, Nagad, or Rocket during deposits and withdrawals on f 333 are stored. These records include the transaction amount, time, method, and relevant reference number. However, your mobile banking PIN or password is never stored or processed under any circumstances.
2.3 Technical Information
When you use the f 333 website or app, some information is collected automatically:
- IP address and device identifier information
- Browser type and operating system
- Session cookies and usage patterns
- Login and logout times
- Game history and betting activity records
Purpose of Using Your Information
f 333 uses your information only for specific and legitimate purposes. Personal information is not shared with third parties without your consent. The main areas of use are as follows:
3.1 Account Management and Security
Collected information is used to keep your account active, verify your identity, block unauthorised access, and prevent fraud. f 333's security system protects your information through SSL encryption.
3.2 Service Delivery and Improvement
We analyse your preferences, playing style, and usage habits to improve service quality and provide relevant offers. This information helps enrich the user experience.
3.3 Customer Support
When you seek assistance through 24/7 live chat or email, your account information is needed to resolve your issue quickly. This information is used only for that specific purpose.
3.4 Legal Compliance
Information is also used to retain records required under applicable laws and regulations and to ensure responsible gaming. Under our Responsible Gaming policy, user safety is always the priority.
Data Storage and Security Measures
f 333 uses industry-standard security technology to protect your information. All data is stored on encrypted servers and only authorised personnel can access it.
4.1 Technical Security
- SSL/TLS encryption is active on all connections
- Passwords are stored using hashing — they are not readable in plain text
- Regular security audits and vulnerability assessments are conducted
- Suspicious activity is detected automatically
4.2 Data Retention Period
All information is retained while your account is active. Even after an account is closed, certain information may be kept for a defined period due to legal requirements or dispute resolution. Unnecessary information is securely deleted after the defined retention period ends.
4.3 Response to a Data Breach
If there is any risk of your information being compromised, f 333 will notify you as quickly as possible and take the necessary protective measures. We have a defined protocol for handling such situations.
Sharing Information with Third Parties
f 333 does not sell or rent your personal information to third parties for commercial purposes. However, limited information sharing may occur in specific situations:
5.1 Service Provider Partners
Limited transaction-related information is shared with mobile banking services such as bKash, Nagad, and Rocket for payment processing. These third parties follow their own privacy policies and do not use this information beyond supporting f 333's services.
5.2 Game Providers
Game providers such as Pragmatic Play, PG Soft, Evolution, JILI, and Spribe may process the minimum information necessary to operate games on their own platforms. This information is limited to managing game sessions only.
5.3 Legal Requirements
f 333 is required to provide necessary information in response to a court order or a valid request from a competent authority. In such cases, only the minimum information required by law is shared.
5.4 Business Changes
User information may be transferred in the event of a company merger, acquisition, or asset transfer. However, in such cases the new entity will also be bound to comply with the terms of this privacy policy.
Cookies and Tracking Technologies
f 333 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.
6.1 Essential Cookies
These cookies are essential for the basic operation of the website — maintaining login sessions, security tokens, and storing language preferences. Without them, f 333's services will not work properly.
6.2 Analytical Cookies
Analytical cookies are used to collect information about how many users visit which pages, how long they stay, and which services are used most. This data is processed in anonymised and aggregated form.
6.3 Cookie Controls
You can disable cookies from your browser settings. However, disabling essential cookies may prevent you from using certain features of the platform.
Your Rights and Controls
Every user registered on f 333 holds certain rights over their own personal information.
7.1 Viewing and Correcting Information
You can access your account at any time to view your personal information and, if needed, request corrections through our support team. Supporting evidence may be required to correct inaccurate information.
7.2 Requesting Deletion of Information
Along with a request to close your account, you may apply to have your personal information deleted. However, information related to legal obligations or ongoing transactions may need to be retained for a defined period.
7.3 Data Portability
You may request a copy of your account information. This request must be submitted in writing to our support team and will be processed after identity verification.
7.4 Objecting to Processing
You have the right to object to the use of your information for specific purposes. A request to stop receiving marketing communications can be made easily. Detailed information on this is available in our Terms and Conditions.
Protection of Minors
All f 333 services are for persons aged 21 and above only. Age verification during registration is mandatory and is completed through a national ID card or other valid document.
If our attention is drawn to an account belonging to a minor, f 333 will immediately close that account and delete the associated information. f 333 makes no exceptions when it comes to enforcing the 21+ age requirement.
If a parent or guardian believes that a minor has registered on this platform without their consent, they may contact our support team at any time.
Contact and Complaints Process
For any questions, complaints, or information-related requests regarding this privacy policy, please contact the f 333 support team:
- Via 24/7 live chat — service available in Bengali and English
- Via email: [email protected]
After receiving a complaint, f 333 will begin an investigation as quickly as possible and keep you informed. For general questions, check our FAQ section — you will find detailed answers to commonly asked questions there.
9.1 Notice of Policy Changes
If any significant changes are made to this privacy policy, f 333 will send advance notice to your registered mobile number or email. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
Your trust in f 333 is extremely important to us. We are always committed to protecting your privacy and that commitment will remain firm.